How Qantas might have done all Australians a favour by making refunds so hard to get
- Written by Peter Martin, Visiting Fellow, Crawford School of Public Policy, Australian National University
I’m not sure whether I’ve got any unclaimed Qantas flight credits.
I haven’t looked, either because I’m too busy or can’t be bothered. Which is exactly what Qantas wants. And not only Qantas. Separating out those people who are desperate or determined to get their money from those who give up is a standard business...
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