Financial Services Brands Struggle To Differentiate CX Quality-PR Newswire APAC
- Written by PR Newswire
Suncorp and Colonial First State top banking and superannuation rankings; communication and customer service are the most important drivers, respectively
SYDNEY, Oct. 9, 2020 /PRNewswire/ -- According to Forrester's (Nasdaq: FORR) Australia Banking and Superannuation Customer Experience Indexes (CX Index™) 2020, CX quality in...