Investment in Employee Experience, Cloud and AI Drives Improved Customer Experience, New NTT Report Shows
- Written by The Bulletin
- 91% (92% in APAC) of organizations agree better EX will directly affect their net profit; 92% say the same about CX
- 56% (51% in APAC) of CEOs strongly agree that aligning CX and EX strategies maximizes their impact on business growth
- 95% (96% in APAC) of organizations see cloud enablement as vital in enabling EX and CX outcomes
- Top-performing organizations are twice as likely as underperformers to already be using AI-powered CX tools
HONG KONG SAR - Media OutReach - 23 June 2023 - NTT Ltd.
