Airline ‘customer rights charter’ to specify when cash refunds required
- Written by Michelle Grattan, Professorial Fellow, University of Canberra
An “aviation industry ombuds scheme” and improved assistance for passengers with a disability will be among measures the federal government will announce on Monday to force airlines to address the extensive public discontent with their services.
A new aviation customer rights charter will set out “fair and reasonable”...
Read more: Airline ‘customer rights charter’ to specify when cash refunds required
