It’s all too easy to be offended by an innocent work email — but there are ways to avoid it
- Written by Theodore E. (Ted) Zorn, Professor of Organisational Communication, Massey University
ShutterstockMost people use email frequently in their work, even more during lockdowns and with increased working from home. And all of us have heard tips for “netiquette” — those helpful hints for avoiding offence or miscommunication in the messages we send.
But here’s the thing. Offence is taken as well as given. Neither...
