why organisations must allow for those who can’t or won’t move online
- Written by Angsana A. Techatassanasoontorn, Associate Professor of Information Systems, Auckland University of Technology
Getty ImagesWe hear the phrase “digital transformation” a lot these days. It’s often used to describe the process of replacing functions and services that were once done face-to-face by human beings with online interactions that are faster, more convenient and “empower” the user.
But does digital transformation really...
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